Privacy Policy

Datani Insurance Agency (“we”, “us”, “our”) is an insurance intermediary based at Mawaidha House, Ground Floor, Kimathi Street, Nyeri. We are committed to protecting your privacy and handling your personal data responsibly and in line with the Data Protection Act, 2019 of Kenya. This policy explains what information we collect, why we collect it, and the choices you have.

1. Information we collect

When you use our website or contact us, we may collect:

• Contact details you give us — your name, phone number and email address.
• Enquiry details — the type of cover you're interested in, claim or policy information, and anything you tell us in a message.
• Technical data — basic information your browser sends (such as device and usage data) and cookies, to help the site work and improve.

2. How we use your information

• To respond to your enquiries and provide the insurance quotes you request.
• To help you arrange, review, renew or claim on a policy.
• To contact you about your request by phone, email or WhatsApp.
• To meet our legal, regulatory and record-keeping obligations.

3. Our legal basis

We process your personal data on the basis of your consent (which you give when you submit a form or ask us to contact you) and our legitimate interest in responding to and servicing your request. You can withdraw your consent at any time (see “Your rights” below).

4. Sharing your information

To arrange cover, we may share the details you provide with the underwriters and insurers we work with, and with service providers who help us operate (for example email or hosting providers). We may also disclose information where required by law or by a regulator. We do not sell your personal data.

5. How long we keep it

We keep your personal data only for as long as necessary to respond to your enquiry, service any resulting policy, and meet our legal and regulatory obligations, after which it is securely deleted or anonymised.

6. Your rights

Under the Data Protection Act, 2019, you have the right to:

• Access the personal data we hold about you.
• Ask us to correct data that is inaccurate or incomplete.
• Ask us to delete your data, or object to or restrict how we use it.
• Withdraw your consent at any time.

To exercise any of these rights, email us at info@datani.co.ke or call 0714 046 604. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya.

7. Cookies

Our website uses cookies to help it function and to understand how it is used. You can accept or reject non-essential cookies via the banner shown on your first visit, and you can control cookies through your browser settings at any time.

8. Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to safeguard your information.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with its effective date.

10. Contact us

If you have any questions about this policy or your data, contact us at info@datani.co.ke, 0714 046 604, or Mawaidha House, Ground Floor, Kimathi Street, Nyeri.